 | Our Terms & Conditions of Sale WE STRONGLY RECOMMEND THAT YOU READ THESE TERMS AND CONDITIONS BEFORE CONFIRMING YOUR ORDER. BY CONFIRMING YOUR ORDER. YOU WILL BE DEEMED TO HAVE ACCEPTED THEM. DO NOT CONFIRM YOUR ORDER IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS. |
| 1. The contract between us These terms and conditions govern all transactions between us for any sale of goods or services by us to you. Please read them carefully.
To order goods or services from us you must be at least 18 years of age.
When you place an order to purchase goods from the site, and we have approved your payment details, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provided on your order form. Our acceptance of your order will be effective from the time of dispatch of the first product associated with the order and brings into existence a legally binding contract between us ("your Contract").
These terms and conditions, together with the prices displayed on our web site, delivery details, contact details and any document expressly referred to in these terms and conditions, set out the whole of our agreement relating to the sale of goods or services by us to you.
These terms and conditions do not affect your statutory rights. |
| 2. Description and availability All drawings, images, descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods or services in order to assist your purchasing decision.
All goods and services advertised are strictly subject to availability. |
| 3. Product guarantee All products are guaranteed against defects for a reasonable period and always in accordance with the manufacturer's or supplier's guarantee and warranty conditions.
Unless otherwise stated, and subject to your statutory rights in respect of quality and fitness for purpose, we make no representations or warranties, either express or implied, of any kind with respect to products sold. |
| 4. Prices and cancellation by us The price payable for goods or services will be stipulated on our web site at
the time you place your order. The price is exclusive of any applicable sales
taxes or VAT that will be added at the time of checkout. Any delivery charges
are extra, unless explicitly stated otherwise.
We reserve the right to cancel your Contract if:
- There are import restrictions on goods to the country in which you require
delivery.
- your payment is refused or not authorised.
If we do cancel your Contract, we will notify you by e-mail and we will re-credit to your account any sum debited by us from your credit card within 30 days of your order. We are not obliged to offer any additional compensation for disappointment suffered. |
| 5. Withdrawal by you You may withdraw from your Contract before the end of the 10th working day after you place your order, even if you have then already received the goods. You do not need to give us any reason for withdrawing your order nor will you have to pay any penalty apart from delivery charges incurred.
You may withdraw from your Contract by returning the goods you have ordered (or the ones in relation to which you want to withdraw) within 30 days after they are delivered.
The only circumstance in which you cannot withdraw from your Contract is where you have damaged the goods, or they are subject to an exception to our Returns Policy.
To withdraw your order you must notify us by email to returns@virtualnations.net within the above period.
If you have received the goods before you withdraw your order then you must send them back to the address advised by Virtual Nations in response to your canceling email, at your own cost and risk.
If you withdraw your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at the quoted return address at your own cost and risk as soon as possible.
Once you have notified us that you are withdrawing your order, any sum debited by us from your credit card will be re-credited to your account, less any delivery charges, as soon as possible and in any event within 10 business days of your returned goods being received, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. |
| 6. Delivery of goods to you We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
We will deliver your goods within the period specified on the order, being the sum of "normally dispatched within" and the delivery period. Delay in delivery is sometimes outside of our control. Any dates we give you for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses directly or indirectly caused by any delay in delivering the goods to you except where caused by our negligence.
You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address. Once the goods have been delivered we no longer have any responsibility for any loss or damage to the goods.
If however we are unable to deliver the goods in the allotted time scale our customers will be informed immediately and be given the option to either agree to a new delivery date or to cancel the order with a full refund. |
| 7. Liability If you do not receive goods ordered within the expected delivery period as defined above, you must notify us of the problem by email within 10 days of the expected delivery date.
If the goods we deliver are not what you ordered, or are damaged or defective prior to the point of delivery, or the delivery is of an incorrect quantity, and provided that you have notified us accordingly within 30 days of delivery, our only obligation, at your option, will be:-
- to make good any shortage or non-delivery; or
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question.
To the extent permitted by law, we shall not be liable to you for any direct, indirect or consequential loss or damage and we shall have no liability to you for any direct or consequential loss that is caused by any event or circumstance beyond our reasonable control which shall include, but not be limited to, acts of god, civil commotion, riots, flood, drought, fire, and legislation.
In any event, nothing in this condition is intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. |
| 8. General By placing your order with Virtual Nations you acknowledge and agree to be bound by the terms of our privacy policy.
Failure by us to enforce any of these terms and conditions will not affect our right to enforce any of the remaining terms and conditions.
If any of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you), the enforceability of any of the remaining terms and conditions shall not be affected.
The contract between us shall be governed by, and interpreted in accordance with, the laws of Scotland and the courts of Scotland shall have exclusive jurisdiction to resolve any disputes between us.
These terms and conditions are subject to change at any time without prior notice to you. |
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